During the official update there is an XML log file that should be uploaded to the Ford server for verification. Please only upload this file if you have also downloaded the update from the Ford website. If you have downloaded an update from here, please do not upload the file to the server it is not approved for your car.
Take the empty stick, copy the contents of the ZIP file to the stick and then put it in the car and plug it in. The XML file is created after a few seconds. It is normal that the GPS is not available and partly voice navigation does not work either on the first boot after the update. The reason is that there is still activity in the background. The GPS is usually available at the second start, including navigation.
Voice files need longer. It can take several hours until the function is back, ideally sleep over it for one night. This is done exactly to the day. You can then take out the subscription again you may have to wait a bit 2 — 3 days before you can reactivate it. Video How-To.
My sync is EU. I bought my Mondeo in from Romania. What can I do or how I can delete what is inside and reinstall maps complete?
From the manual: Not enough free memory on your storage. Probably the Update Process was interrupted before completion or it was successfully completed but restarted again after the next ignition cycle. If this issue persists, some files on the Sync system may be corrupted. In this case, please use the Troubleshooting section on the website, near the bottom of the page, to create a new log file. Once that file is uploaded you may start the Maps update again.
Hello, you put the same message as the official installation manual. Problem is, there is no troubleshooting section on any page of Ford. Or it is not called troubleshooting. Can you help with this? Can you put a link or something? Meanwhile update website have a troubleshooting section where this tool can be downloaded, e. I use a Kingston 64GB usb 3. I have downloaded the file from the link you gave me — F8 Maps, Voice, Gracenote:- tkank you.
Or I can choose the language. Hi, where can be found on web page e. In instructions write this:. If the file was not created or deleted by mistake, you can download the logging tool separately from the web page. Extract it to a USB Stick.
I am sorry I am not aware of such a tool. Thanks for the hint, meanwhile update website have a troubleshooting section where this tool can be downloaded, e. I have already tried to make one, but no succes. My question to you is what is the structure from the autoinstall. Or have you this file complete, can I download it somewhere? My completed map have a size from The system in my car is: Ford Sync 3, software 3. I am sorry I am unable to provide individual support to that extent for free.
I currently have map version EU 4. I did the upgrade to Sync software version 3 without any issues and that opened up the Map file download. I formatted the USB as per instructions and on a journey the system started the update. As the message advised, I downloaded and extracted the files again but now I get a message saying that the USB storage device has been changed or removed and that Installation will restart when the device has been re-inserted.
Should I download and install the F7 update first using the old instructions? I appreciate any advice you can give. Perform a master reset and after next ignition cycle wait for the old maps to load to get your location displayed. If there is an xml file in the SyncMyRide folder of your thumb drive delete that file. Then try installation process again.
Hi tried as advised but still getting the message as above. I have bought two new and different USBs and will try again with these.
Failing that I am going to try to do the F7 update to see if that works. If no luck it will probably be a visit to the dealer. I will keep you posted as it may be useful info for others doing the update. Perhaps it writes a file during part 1 of the install and because that is missing from the new download, it is effectively stuck?
Not sure but will try options as above and see what happens. There seems to be not enough space on your SYNC3 module. Hi No I have only performed 2 updates. First was around 1 year ago and again based on files provided by Ford after I input my VIN to their website, then the upgrade to version 3. Goinf to try the F7 update tomorrow as I have a 4 hour drive. Just formatting USBs now.
It does seem strange that it is giving 3 different errors. I have also emailed Ford to ask what I should do as none of the dealers I spoke to seem sure. They are basically saying bring it in and we will take a look. I need them to tell me they can reset the unit such that it will accept the update again. I am guessing there is an interface somewhere on the unit that a laptop or diagnostic tool can be connected to?
It is said in troubleshooting that can be done with a hardware change, what does that mean? Can the sync hard drive be changed easily, or do you need to buy another EU hard drive from another car? Hardware is here. After turning car off, locking dorrs, etc and reseting sync3 to factory defaults map version still says F6.
I was expecting to see F8. I have no idea what the content of your downloaded package is. There is actually no issue. However, if you are unwilling to send me your VIN chances are quite low I am willing to help. Thanks for sending it in.
Your download has no maps update but a Gracenotes and Navigation Voice package. However, if running your update there should be an XML file be created in the SyncMyRide directory which you can use to report this update to Ford servers on that update page you downloaded it from. That might activate a more recent maps download after an amount of time. I have a uk Ford Focus which had a sync 2 apim.
However, starting from 3. Sometimes Ford servers have issues. There is nothing one can do about it except trying it again, later.
I am still trying to install, I have used different USB sticks but still no luck. Hi, i have a S-max , i trying install maps but wont start. Any ideas? If you considered the guides but nothing happens, please consider your local dealer. I always suggest using an USB thumb drive with an indicator lamp to see if there is something going on.
I checked the update status of mY car on the ford website and it was not up-to-date as I expected. I think the update status of the car was downloaded over wifi, rather than relying on the owner doing it using the xml file. Have added this in case it helps anyone, would be interested if anyone has seen the same result. If this fails to work with the package that was created for your car you can modify your install.
Double check the path, file name and file name extension in the Open1 directive exactly matches the filename fail example:. Guru — Thank you! The website had then invited me to download a current map update — but it delivered the files which you pointed out were not a Map update. I tried again today and the Ford UK server offered me a new zip file. So I guess the Ford site finally assembled my Map update file, after a few days? I initiated download of this zip file to a space of more than 40Gb on my PC — but it failed after a couple of hours and only 6,,Kb.
I have the part file — and will try to reinitiate the download. Just finished the update. It went well. It happened twice. But opting out of some of these cookies may have an effect on your browsing experience.
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